Job Title: Export Coordinator

Statement of Claims

  1. Strong interpersonal and communication skills, and demonstrated ability to deliver a high standard of client service
Situation During my time in the wool industry, I developed my ability to communicate effectively with a broad range of people.
Task I communicated with the directors, suppliers, colleagues and customers via phone, face-to-face and through emails. It was crucial that there was no breakdown in communication as to ensure the accurate delivery of orders and instructions.
Action It conversed with people in a formal yet friendly manner. I was able to multitask my duties while appropriately engaging and communicating. I built a strong rapport with people and especially enjoyed chatting to customers and sharing stories about their day.
Result As a result, I consistently delivered a service backed with professionalism and accuracy. The feedback from customers was very positive with many returning on a regular basis.
  1. Good written and oral English language skills

(I think this selection criterion has been talked about in the 1st one. My master degree study and all my working experience were in Australia, so my English writing skill and speaking shill are in a good level.)

  1. Demonstrated ability to manage and organise work, and to deliver in the context of high volume caseloads with short timeframes and competing priorities
Situation As an export coordinator in a wool company, one of my responsibilities was to ensure all relevant custom documentation was lodged prior to shipment.
Task 48 hours before the cut-off date, I was informed by the packing company that the packing machines had broken down so they were unable to deliver the wool product to the required vessel. They also needed 2-3 days to fix the machines. In this case, if the packer could not manage this accident within 2 days, our company would have to pay AUD$800.00 Terminal Handling Charge to the cargo company.
Action 1. I emailed the packer claiming that they had to bear the extra charge generated from this accident, and asked the packer to bring us up to date.

2. I referred this matter upwards to my director for further decision.

3. In order to find more possibilities to make up the problem, I contacted the cargo company regarding the policy of Transport & Terminal Receival
Result Luckily, everything worked as the original plan. My director was satisfied by my organisation skills and problem solving skills.
  1. Demonstrated sound judgement
Situation My analytical skills were proven by the success of work during my recent job in a wool company. Before issuing a Documentary Credit, I had to read through every condition, term, detail of the order, that drafted by the customer, according to the business contract. Once the formal Documentary Credit was issued, the banks and the exporter customs would exam the products based on it. If something was wrong or different from the formal Documentary Credit, banks would not proceed the international payment and the exporter customs would detain the products.
Task One of the order requirements was this order must be shipped before 16/04/2015. Due to the unstable weather in Melbourne, it was highly likely held up for a few days until the weather allowed the cargo to set off.
Action 1. I checked up the weather forecast and knew the weather would turn good 3 days later

2. I emailed the customer about the situation and requested a change of the latest day of shipment and to spare another 7 days to the original leave day.
Result Things worked out like my prediction, and the order was successfully shipped to the destination.
  1. Ability to work as an effective team member, including building productive working relationships and contributing to ongoing business improvement
Situation Teamwork was a fundamental part of my work in the wool company, during which I was regularly nominated as leader for group tasks.
Task I was assigned to mentor and work with a new member who had no experience of the wool trade.
Action 1. I created a written training manual that contained specific instructions and reference information to the new member.

2. I clearly went over the workflow and task priority to her.

3. I set the daily tasks to her that could make her fully understand the working processes, procedures and expectations.

4. After the review of her work. I provided her with positive feedback and encouragement.

5. I established consistent and recurring meetings when a project or aspect of the business required attention
Result I obtained the strong friendship and loyalty through regular team-bonding exercises and outings. I could view the same problem from different perspectives and arrive at the best possible solution. The company was very pleased by the way we conducted the project. The whole process was an enjoyable experience and our team was delighted to receive a distinction for our efforts.

 

  1. High levels of personal integrity and adherence to the Code of Conduct
Situation When dealing business on behalf of the company, I adhered to high ethical standards for the company to maximise its benefits.
Task I handled my work with extra-care to avoid violation of the rule of the company, which was “Non-public information shall keep in confidential and is not for private interests.”.
Action 1. I reported all the communication relating to the businesses to my director

2. All the company information I only used for work and never released to public and other parties

3. None private interests were generated from my work
Result I met my company’s expectations being a professional employee.

 

 

 

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Manager – Finance
Team Manager – People Advisory Centre (PAC)
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