Job Title: Administration Support Officer
KEY SELECTION CRITERIA
ADMINISTRATION OFFICER. Ref MB/20160101/1615
- Knowledge and experience in administrative procedures and practices.
I have worked for Meyer Cookware in a Sales Administration role for over 5 years and in similar administrative positions prior to that. My experience working for Meyer is particularly relevant to this position as I have effectively performed a full range of office duties including word processing, managing diaries, filing, photocopying, faxing, handling the telephone, taking minutes and distributing information via mail out.
I have an excellent understanding of administrative procedures and the importance of them in establishing efficiency, consistency, responsibility and accountability. Working in an office environment and relevant to this role, I understand the importance of following the procedure for record archive management and being on the Health and Safety committee I have an understanding of the importance of being aware and following risk management policies and reason for being diligent in reporting any workplace hazards.
- Good verbal and written communication skills
I am a confident and experienced communicator, I possess high level verbal and written communication skills which can be demonstrated throughout my employment history. I have communicated with internal and external stakeholders both verbally and in writing on a daily basis.
Whilst employed at the Endeavour Hills Leisure Centre my role involved front desk customer service to patrons of the centre, taking payments and enrolments and communicating centre services and programs and I enjoyed communicating with stakeholders and customers in a recreation setting.
My current role with Meyer Cookware I am a point of contact for retailers/customers, communicating verbally and via email providing information and responding to requests.
Throughout my employment I have learnt many lessons and gained some valuable experience relevant to this role, one being the importance of being an effective listener, particularly in dealing with external customers where there is conflict or dissatisfaction or just to ensure that you are responding correctly to what they are communicating to you.
- Intermediate level computer skills
I have used computers and Microsoft Office programs for most of my 20 year working and personal life and consider myself proficient in Word, Excel, PowerPoint and Outlook. Most recently l have been required to utilise the range of Microsoft Office software in the provision of high quality administrative assistance for Sales and Territory Managers working for Meyer Cookware as a Sales Coordinator. In my Sales Coordinator roles I have also been responsible for setting up and training CRM (Customer Relationship Management) software, managing and maintaining the database for effective use.
I have gained a great deal of confidence in my ability to perform new tasks that are computer oriented and enjoy the challenge of learning software and having a positive impact on my workplace that technology can bring.
Attention to detail and accuracy skills
I have excellent attention to detail and accuracy and consider this one of my key strengths in the workplace. Some tasks that I have performed to demonstrate this include processing multi million dollar EDI (Electronic Data Interchange) orders for L’Oréal and manually keying pharmacy orders, working for Sita in their call centre booking in customer collections, taking enrolments and payments at Endeavour Hills Leisure Centre and calculating, analysing and entering pricing for Meyer Cookware. Over time and through this experience I have gained a great understanding of the importance of seeking clarification, asking for assistance , double checking, being pro active and having excellent attention to detail as there can be negative consequences both financially and in customer satisfaction.
- Demonstrated customer service skills and experience
I have provided high levels of customer service in all the roles I have held. I have serviced clients face-to-face, via phone and through written methods. My primary goal has been to deliver a high level of service to all customers at all times. In my current role with Meyer Cookware I am responsible for organising a twice yearly industry trade fair where customers attend this sales event. My area of responsibility during the event is to present a high level of customer service to enhance the experience of all customers attending, this could includes things such as providing a copy of their order, information on products, organising interactive social events, or a refreshment.
These trade fairs have always been extremely successful with a lot of positive feedback and my contribution to the events has been recognised with nominations for employee of the month 4 times
I have learnt communication both verbal and non verbal and listening are crucial to great customer service. Also essential is the ability to be flexible, reactive, pro active to keep excellent administrative records. I believe my extensive customer service experience in a variety of roles would be of great benefit to the Administrative Officer role.
