Organisation: Greythorn IT
Job Title: Organisational Change Manager
Word Limit: 2 pages – Statements against claims
Location: Woden
Hands-on, practical experience in a SAP Change Project role working with Prosic ADKAR or PRINCE2 or Agile.
In my position as Senior Change Manger at Breast Screen ACT, I was instrumental in achieving the strategic goal of delivering a single program of coordinated screening sites assessment services across the program. With the primary focus on creating and implementing change management and communication strategy plans, I drove employee adoption to changes in business processes, systems and technology.
Performing in this positon, I embraced my in-depth knowledge and commitment to the Prosic methodology to provide efficient change by minimising resistance and achieving business objectives. Upon my engagement with Breast Screen ACT, I commenced the change management three-phase process by conducting a change readiness audit in alignment with the business strategic vision. Identifying the impacted groups such as clinical staff and assessing the level of user acceptance, I developed targeted communications that would define the individual changes required and anticipate resistance from these groups. Designing and communicating a change survey for staff, I collated the response results and reported them to senior management through the visual medium of a pie chart. Having targeted communication of business strategies as critically important, I improved the knowledge of staff of the audit processes by assisting key stakeholders understand the level of the strategic change. It was essential to engage and influence both internal and external stakeholders at Breast Screen ACT in order to build and maintain effective sponsor networks so change management objectives could be achieved.
To facilitate change, staff must be coached into the rationale of altered business direction and through the transition phase. I fostered this at Breast Screen ACT through business processes workshops, conducting of training needs analysis and the development of required training plans based on analysis findings. Critical to the success of this phase, I consulted with staff, management, affected stakeholders and ensured that operational management provided sufficient resources and staff availability for change management functions. Throughout the Prosci phase system I collaborated with project management and provided regular status reports.
Reinforcing change as a means of achieving business objectives, I provided continued reinforcement of the change management deliverables and provided resistance management through documented Change Impact Assessments to assist in business continuity planning. Through the measurement of change success, I collected individual feedback and engaged with impacted employees to facilitate auditing compliance at the individual level. Identifying gaps in the change process, I developed further appropriate communication strategies in a commitment to achieve full adoption and success of the Breast Screen ACT change management initiatives.
Proven as a tactical change management specialist, I have achieved results through promotion of an integrated approach, designing an individual change management method with an outcome-orientation, and an organisational change management methodology with an activity-orientation. By aligning the individual and the company, I have adhered to a structure that provides the necessary tools to drive project results and outcomes.
Exceptional communication and active listening skills – both written and verbal
Demonstrated in my positon as Organisational Change Manger at the Civil Aviation Safety Authority (CASA), I have displayed my written communication abilities through the creation of communication documents, procedures, assessments and frameworks that were acknowledged by the stakeholders as cohesive and effective. With stakeholder acceptance of these continuous improvement measures, I have validated my influential ability to verbally educate and inspire through open and concise communication methods.
Delivering on CASA’s Corporate Plan, I identified that users of CASA’s information and services had an increasing demand for electronic transactions. Working in collaboration with senior management and the executive team, I communicated strategies and engaged with internal and external stakeholders. Through the development and implementing of key program of communication documents and strategies, I have communicated process changes, enhancements, and modifications both verbally and through written documentation, to management, staff, and other employees so that issues were well understood as they were resolved.
Exhibiting a commitment to supporting constructive working relationships, I enhance stakeholder relations by valuing individual strengths and diversity, in addition to recognising the varying working styles of individuals and factoring this into the management of tasks. During communication with external and internal stakeholders, I treat everyone with respect and courtesy, thus verifying my ability to building long-lasting professional relationships and management of expectations. Adept at reading my audience, I am able to alter my communication style and messages accordingly, listening to the words and interpreting the body language of others to gauge their level of understanding and acceptance of my points. Recently, I interacted with a resistant staff member at CASA. Instantly assessing the hostile attitude of the staff member, I approached the situation with active listening skills and paraphrasing to ensure they were confident that I was listening and understood their concerns.
Ability to establish and maintain strong professional relationships, in order to understand organisational directions, priorities, issues and challenges
Committed to supporting productive working relationships, I have demonstrated myself to be an active team member with a proven track history of cultivating relationships to enhance productivity and remove obstacles to the building of trust. I have worked without direct supervision at CASA, organising my day and work tasks independently, while remaining flexible and adaptable. Demonstrated in my tenure as Operational Change Manager, I highlighted my ability to foster both strong working relationships and commitment to team objectives and outcomes. This position involved the management of multiple stakeholders, all with tight deadlines and budgetary constraints. Developing a strong relationship built on my competence and delivery of expectations heightened these working relationships, especially during high-pressure situations.
Demonstrating a commitment to supporting constructive working relationships, I manifest this by valuing individual difference and diversity and recognising working styles of individuals and factoring this into the management of tasks. During communication with external and internal customers, I treat everyone with respect and courtesy, verifying my ability to build long-lasting professional relationships. Consistently, I receive positive feedback from all stakeholders within my work settings on my positive and proactive approach, my clear understanding of requirements, and the professional manner in which I conduct myself in a business setting.
Experience working in a project environment – preferably systems delivery projects.
Throughout my career, I have consistently provided a high standard of oral and written communication skills that demonstrates my attention to detail, accuracy, conciseness, logical reasoning, clarity, language, and tone that is appropriate for the intended audience. Possessing a communication style that is open, clear, transparent and respectful to an often-diverse set of needs in a variety of settings to achieve a quality outcome for all parties, I have been successful in negotiating complex interactions to find resolutions that provide a supportive atmosphere and clear outcomes.
It is essential in my business behaviour to maintain confidentiality and be professional when solving difficult problems. Demonstration of my commitment to undertaking routine problem solving and troubleshooting activities on a regular basis was consistently shown during my tenure with Breast Screen ACT. Possessing a keen eye for detail, I understand how processes work, and how to quickly and efficiently resolve problems through process analysis and systematic thinking. I always endeavour to find and implement a resolution that is beneficial to both the organisation and stakeholders involved. As can be verified throughout my career, it has been my responsibility to understand culture and its impact on organisational policies and processes. This is essential when providing innovative solutions to complex problems.
With a proven ability to manage, supervise and provide leadership to a team, I have demonstrated the capacity to deliver leadership to the development and implementation of strategies to successfully deal with contemporary issues. My expertise in change management and unquestionable knowledge of best practice enable me to provide a cohesive and well-executed operational plan, adhering to instructions by those in charge of the operation whilst earning the respect in my ability to exceed expectations so that management can focus on the priority situation, confident that the project is well managed
