Organisation: University of Sydney
Job Title: University of Sydney
Word Limit: 300pp Max
exceed expectations within the position of HR Administration Officer with the University of Sydney. Enthusiastic about this opening, I will embrace the opportunity to put my sound knowledge into practice within the scope of my position with duties such as, producing fixed term contract renewals, issuing, following up and confirming via letter to the employee the renewal or termination of the employment contract. Committed to continued professional growth and mentoring from management, I have the knowledge base and skill to become a high achieving member of the Human Resource team. Contributing to solutions and future, I harness information and opportunities when performing my day-to-day duties, working diligently to embrace existing practices to improve efficiency.
Within the position of HR Administration Officer, I am committed to adhering to all legislative frameworks in producing legally binding contracts and other employment correspondence, particularly regarding to Workplace Health and Safety, Equal Opportunity and Anti-discrimination. Actively supporting throughout my career and in the opportunity of Administration Officer with the Department of Health, I will continue to promote employment equity, anti-discrimination, occupational health and safety, and ethical behaviour. . Additionally, I strive to ensure decisions I make regarding processes and practices do not discriminate either directly or indirectly based on “attributes” or other irrelevant matters. Possessing sound knowledge that employment equity and anti-discrimination issues including age, gender, race and religion are necessary to maintain an appropriate skill mix, and fair go in organisations, I value and manage diversity, nurturing an environment where all employees are encouraged to achieve his or her full potential.
Proven ability to understand and interpret HR and IR policies, practices and entitlements and their interaction with relevant awards or enterprise agreements
Working at the Blacktown City Council as Learning and Development Support Officer, I was responsible for the training records within the office. Possessing strong technical knowledge, I am confident in my ability to support and administer accurate and timely records and related reporting to drive business objective whilst adhering to compliance frameworks through delivering exceptional results in corporate settings and a commitment to regulated frameworks. Demonstrating my understanding of enterprise bargaining agreements as Learning and Development Support Officer at Blacktown City Council, I was accountable for the accurate interpretation of policy and entitlements and interacting these rulings into the training schedules I was developing.
Throughout my professional development in achieving Bachelor of Business and Commerce, majoring in Human Resources and Industrial Relations, I consistently maintain a current knowledge of legislative obligations for Equal Opportunity and Occupational Safety and Health and how these impact on employment and service delivery. In my capacity as Office Assistant at Woolworths, I was required to understand and oversee compliance to the above-mentioned legislative obligations and the interaction that they had with my position functions such as payroll administration. Within the opportunity of HR Administration Officer, I am passionate to display by exceptional understanding through my ability to deliver on position expectations, such as, letters and correspondence to external agency Department of Immigration and Citizenship on immigration and relocation related matters as well as correspondence with superannuation funds. In order to achieve and maintain excellent results, I will ensure my knowledge is kept up to date of HR policies and practices and Awards and Agreements to deliver on not only interpreting but the ability to be able to communicate and put into practice the intent of the award or agreement
Excellent written and verbal communication skills
An open and effective communicator, I am driven to provide clear information to my colleagues regarding completing deadlines and time availability. My organised approach in any environment makes me accessible to colleagues and assists me to monitor personal workload deadlines. In addition to my experience and personal qualities, I have a solid educational foundation and a passion for maintaining efficient and profitable operations. Possessing strong management skills, I am often acknowledged for my strong capabilities and am able to operate within my direct manager’s position during leaves of absence. Throughout these opportunities, I have proven influential in staff conflict resolution, organisation of external contractors for work and collaboration with other staff departments in a cohesive and inclusive manner.
Validated by my exceptional relationship with stakeholders, I have been effective in delivery of all required and up-to-date learning and development reporting and documentation required throughout my tenure with Blacktown City Council as Learning and Development Support Officer. As shown by success of this engagement, I have displayed a professional and diligent approach to my work and proven my ability to remain organised and focused, and as such I have delivered on all department outcomes and expectations. Throughout my tenure as learning and development support officer, I manifested my ability to communicate both verbally and in written format with clients and in every interaction it was underpinned by my commitment to achievement superior customer service. A self-motivated, results-orientated professional, I took responsibility for achieving outcomes within my scope at Blacktown City Council. My accomplishments within this position have been- meeting targets, stakeholder solution delivery, leading by example, and devising ways to improve systems and procedures.
Excellent negotiation and interpersonal skills with the ability to build effective relationships at all levels of an organisation
Within in my position at Blacktown City Council, I was successful in displaying a capacity to deal with cultural diversity and communicate effectively with people of different ages and backgrounds in the workplace, I have demonstrated ability to influence positively those around me. Due to the volume and variety of interaction across all methods of communication, I have developed the essential key skills required to be successful in any future role. Possessing the ability to act in an inclusive manner, as well as taking the initiative often required building productive relationships; I have been successful in building rapport in all network settings throughout my career.
Communicating with, and advising people from all backgrounds, I have earned a sound reputation for my abilities in representing Woolworths as an Office Assistant within various settings. These abilities include confident written communication, staff payroll management and preparation, preparation of financial documentation, as well as using influential, negotiation and interpersonal skills. During my responsibility as Payroll Officer, I had and employee approach me requesting early payment of maternity leave. Demonstrating my understanding of internal processes, I advised the team member that this payment would need to be transmitted in the next pay run and not as an exception as requested. In proving my ability to show strong negotiation skills, I successfully educated and drove an outcome that was appropriate for both the business and the employee. In these instances, I utilised a wealth of patience, since communicating with clients requires extensive active listening skills and the need to repeat their requests to gain a greater understanding of their needs and situation. Cementing cultivating and rewarding relationships in all my interactions, I have promoted a profile that exemplifies fair treatment and inclusive environment
A proven track record in delivering service outcomes to clients
During my tenure working for the Blacktown City Council, I was responsible for the administrative support to the learning and development department and relatable tasks facilitated by head office. Throughout this position, I was accountable for learner enrolments data entry and retrieval of requested certification by learners, typing of confidential correspondence and reports and often drafting documents from written notes. Through maintaining a high level of quality customer service and ensuring adherence to the internal protocols, I was influential in my ability to meet and exceed the set key performance indicators relating to stakeholder management. Illustrated within my current career within the Blacktown City Council, I developed high-level problem solving skills along with strong research and analytical ability. Demonstrated in my role as Learning and Development Support Officer, I was trusted in the capability to obtain and interpret information and make specific recommendations where required.
On occasion within my position as Learning and Development Support Officer, I was required to facilitate learning programs on short notice when training agencies were unable to staff learning events. With a sound understanding of the training outcomes given my implementation of training booklets, I coordinated these events with ease and positive feedback from all stakeholders. Adept at communicating to multi-tiered internal and external stakeholders via verbal and written approaches, I consistently built quality relationships to cultivate collaborative work practices and meet organisational objectives. At the Blacktown City Council, I acted as the first point of contact for clients, both via telephone and face-to-face. In this position, it was imperative to correctly identify and accurately address customer queries, concerns and complaints, and I have often been required to go beyond the usual functions of my role to provide adequate assistance and resolve major issues
Proven ability to share knowledge in a team environment to ensure continuous improvement in delivering customer service
Demonstrating myself to be a proactive team member, I have been instrumental in contributing to exceptional teams throughout my career history. Committed to team performance and often assisting others, I am prepared to work overtime or complete additional tasks to help team members or senior management. Exhibiting a strong business acumen, I have a proven record of accomplishment in maintaining long-term business and mutually profitable relationships with customers. A demonstrated successful career history, I have shown a commitment to ensuring sales, customer satisfaction objectives are met for a diverse range of clients, competence in high-pressure work environments highlighted my strong skills in preparation and delivery of quality business documentation and presentations specifically with Blacktown City Council.
Demonstrating a commitment to supporting constructive customer service, I manifest this by valuing individual difference and diversity and recognising learning and understanding styles of individuals and factoring this into the management of communication. During interactions with external and internal customers, I treat everyone with respect and courtesy verifying my ability to building long-lasting professional relationships. Consistently, I receive positive feedback from all stakeholders within my work settings. This feedback based on my positive and proactive approach, my clear understanding of requirements, and the professional manner in which I conduct myself in a customer driven environments. Within my tenure at Woolworths, I was committed in my knowledge of process and best practice and ensured that I encouraged an open and transparent nature by sharing and collaborating with peers and customers to arrive at required outcomes. With a highlighted in career in strong customer centred positions, I have proven my ability to deliver on exceptional customer service ensuring the representation of my employer is upheld
Sound organisational, time management and problem solving skills
As displayed in my ability to manage the training documentation and related administration duties including the associated regulatory paperwork, I have been instrumental in ensuring that all documentation is accurately entered into internal computer systems at Blacktown City Council. When assessing deadlines and operational implications, I continually re-evaluated workflows and priorities in a busy and demanding environment and adapted accordingly. Demonstrating my strong prioritising skills in this contract role, I adhered to the critical nature of applicable training documentation requirements for leaners by ensuring that I understand a situation and relevant policies prior to commencing the task. The tasks within my position were such as support to management, processing of receipts and payments, answering customer queries, drafting correspondence and file management, all require different time inputs with varying and often conflicting deadlines. In addition, I reported to different people for most of these tasks and have found over the six months contract in this role that I have gained exceptional skills in balancing different managers and stakeholders.
Problem solving is an integral component of staff HR engagement and I use a method of assessing, planning, implementation and evaluation in order to deliver on these requirements and to ensure the completion of goals. Through my adoption of this methodology, I have displayed my capabilities to problem solve within my scope of practice. In my role as HR Administration Officer at the University of Sydney, I will follow the direction by the HR Administration Manager to provide effective and efficient HR related processing and issue resolution. Consistent in my support of workplace objectives and recognising how my work contributes to the achievement of organisational purpose. As demonstrated throughout my career, I practice sound judgement and decision-making with an awareness of implications.
