Organisation: Austrac
Job Title: Security Manager
Location: Chatswood NSW
Shapes Strategic Thinking
Validated within my career and in particular performing as Asset Manager Security and Protocol with the Reserve Bank of India, I have championed business strategic development. Supporting strategic goals, I have ensured that tasks I performed were aligned with corporate direction securing outcomes that were had positive impacts on the business and its reputation. Achieving results, I developed security products, systems and procedures, working in collaboration with senior management advising, proposing, drafting, developing and finalising the security policies, products and procedures. Consistently leading workplace objectives and recognising how my work contributes to the achievement of organisational purpose, I practice sound judgement and decision-making with an awareness of implications. Establishing solutions and the future, I harness information and opportunities when performing my day-to-day duties, working diligently to improve existing practices to improve efficiency.
Possessing business and financial acumen, I am accountable as Branch Manager for Beyond Bank Australia running largest and busiest branch in ACT and the Eastern Region with five full time staff and three casual staff members’ customer base of more than 10,000 members. Validating my leadership capabilities, I provide leadership to my team though impartial and forthright advice, challenging constructively, taking responsibility, showing initiative, achieving goals, controlling pressure, accepting challenges, acknowledging, and learning from mistakes. As a result of my corporate aligned direction, I have achieved critical business objectives of 100% of company professional development completed by all staff members at my branch, zero reporting of major staff issues under my leadership, in fact we were the most successful team in ACT which resulted branch exceeding lending targets by 2 million dollars collectively.
Through validated management skills, I have demonstrated my strengths in considering long term issues, identifying critical gaps, exploring new ideas, monitoring the business environment, seeking guidance and advice and solving problems. Through development of new strategic directions, I have identified within my team the considerations of workforce capability, new and emerging risks, globalisation and digitisation to continue to be competitive in the global market. Driven to contribute to the success of these outcomes, I ensure within my current position that appropriate processes, procedures and practices are in place to certify Beyond Bank Australia’s capacity to continue to grow and thrive. Possessing a keen eye for detail, I embrace how processes work and drive efficiency to resolve problems through process analysis and systematic thinking. Commitment is demonstrated in my position as Branch Manager where I draw on my strong analytical skills such as data and trends, marketing matching and strategic thinking to arrive at business opportunities that will ensure objectives are achieved. Additionally, I am accountable for understanding organisational culture and its impact on strategic policies and processes. This is essential when providing innovative solutions to complex problems and driving strategic objectives.
Achieves results
Validated as a senior-level management with impressive contract management, human-resources management, risk-management, change management and workforce planning career history, I am a motivated achiever and proven bottom-line contributor with solid record of achieving business objectives through process redesign, contract negotiation, organisational reengineering, and human-resources management. Demonstrating in my position as Asset Manager Security and Protocol, I fulfilled accountably through delivery of established project plans, delegation, continual project performance reviews and remaining responsible to business and stakeholders needs.
Performing in high risk facilities such as Bimberi Youth Justice Centre in Mitchel ACT and in particular the Reserve Bank of India, I was successful in monitoring and analysing security threat environments and ensuring that controls adequately addressed the security environment through effectively engaging risk with a considered risk tolerance. Successfully fulfilling critical Security Control Room at the Reserve Bank of India, I monitored and coordinated activities with security personnel, local and federal law enforcement and emergency management agencies. To comply and maintain with accreditations, I performed the activation, coordination and monitoring of emergency response drills, adhered to Standing Operating Procedures and guidelines, whilst working over a 24X7 roster that entailed, overseeing of hotlines and all legislative and statutory compliance of maintaining, filing, updating and retrieval of all documentation. To achieve the success awarded throughout this position, I planned and implemented strategies and work programs, in accordance with meeting statutory obligations, in relation to protective security; including the development of security plans; active engagement in property and business improvement projects; and undertaking security investigations.
Instrumental to company security training throughout my career, I have demonstrated experience in developing and conducting quality in-house general and specialised training for security staff and on the job field training. Firm in my belief and commitment that organisation’s needs are achieved with specific training, inductions, workshops, security education, sensitisation and awareness, I have provided training to staff of the organisation. Additionally, I was accountable for all Security Personnel from selection, recruitment, induction, training, mentoring, skills enhancement and improvement, job specific and requirement training, performance appraisals, rostering, attendance, absences, leave planning and professional development. Contributing further to my successful management, I create in all positions to date an environment of information sharing, relationship building, proactive assistance, client service, involvement, consultation, collaboration, diversity and empowerment. The results of my leadership and mentoring ability, I have achieved exceptionally low staff turnover and increased staff morale including in high-risk facilities.
Cultivates productive working relationships
Within my position as Branch Manager at Beyond Bank Australia, I am constantly communicating with, and financially advising people from all diversities, and have earnt a sound reputation for my abilities in representing clients in various business settings both locally and internationally. In this capacity, I have developed and enhanced strong communication skills to suit different contexts and achieve desired outcomes. In these instances, I utilise a wealth of patience, communicating with clients requires extensive listening to gain a greater understanding of their needs and situation. It is through my commitment of active and passive communication that I have cemented cultivating and rewarding relationships in all my interactions and promoted a profile that exemplifies fair treatment and inclusive environments.
The success achieved within this position can be attributed to my strong negotiation, conflict resolution, communication, counselling and mediation skills that I draw upon on a daily basis. As Branch Manager with Beyond Bank Australia, I display my ability to use problem solving skills in order to deliver quality client care outcomes. Problem solving is an integral component of client-centred care and I use a method of assessing, planning, implementation and evaluation in order to focus care on the needs of my clients and to ensure the completion of goals. Through my adoption of this methodology, I have displayed my capabilities to problem solve at an advanced level within my scope of practice and build trusting and rewarding relationships.
Performing as Security Officer with MSS Security in South Australia, I contributed to the development of a positive security culture across the agency that recognises and respects security obligations as integral elements of staff daily decision making; including the delivery of regular staff guidance and awareness strategies. Demonstrated my ability to promote productive relationships, I effectively coordinated emergency management with the local and federal emergency management agencies, Building cohesive business continuity plan, I earnt the respect and solid professional relationship with stakeholders and management. The business results achieved were enhanced by my 17 years of experience and knowledge in the administering emergency response systems and procedures, emergency drills, coordination activities and timely exchange of information and continuous feedback to management and all stakeholders.
Exemplifies personal drive and integrity
Demonstrating a high level of motivation, personal drive and integrity, I have successfully balanced work with the ability to multitask and remain focused at a senior level. With a demonstrated record of commitment, consistency and a focus on quality outcomes and business strategies, I possess practical experience and a range of professional skills and strengths that contribute to positive action. Performing as Asset Manager Security and Protocol, I have lead, function as part of, and contribute to, the corporate strategies through participation and management of organisational restructures and change management, I influence and involve employees in project management and change management initiatives, including creating and implementing procedures in line with regulatory protocols. Validated as a progressive thinker who understands the strategic picture and is outcome focused by establishing strong stakeholder relationships, I identified the critical business point of when collaborations will not succeed and professionally adapt focus on sensitive client relationship management to ensure future opportunities are not dissuaded.
With high-level knowledge of public service professionalism, I thoroughly comprehend organisational structure and culture while acting professionally in the execution of duties. This has seen my accomplishment in building trusting relationships to drive and deliver business and cultural changes. Considered by peers and management alike as a change champion, I have managed the success of driving innovation through knowledge and embracement of technology advances during my position as Branch Manager at Beyond Bank Australia.
Displaying confident and competent analytical thinking skills, I have a proven ability to work within complex frameworks. This has developed strong business acumen that I pride myself on. In my position as Asset Manager Security and Protocol within the Reserve Bank of India, I have shown capability to not only analyse but also prioritise elevated levels of information and convert objectives into actions. Possessing the aptitude to prioritise problems and gather the right information to analyse has resulted in the recognition of identifying symptoms and causes to reach best conclusions for all parties affected. Verified in my conducting of of investigations for minor breaches of security policies, incident investigations and Investigative report writing and preparation, I upheld the integrity of the Reserve Bank of India. Additionally, I was instrumental in performing investigations pertaining to major breaches, compliance investigations. Demonstrating high professional standards, I collected, prepared and preserved evidence that provided high-level protective security advice in response and management of security incidents and the compliant reporting.
Possessing in-depth knowledge of up-to-date policy, particularly in relation to compliance and frameworks of security operations, I have demonstrated sharp business awareness and experience
Validation of my capabilities, I have been instrumental in the management of outsourced and contracted security personnel, security equipment and maintenance, vendor development and management. Accountabilities such as drafting and finalisation of contractual agreements and performance evaluation of contractual agencies, I confirm my strengths in collaboration within the AUSTRAC network to contribute to service delivery and achieve desired outcomes, while upholding the Australian Public Service Values, Employment Principles and Code of Conduct and Work Health & Safety principles.
Communicates with influence
The key to my communication style and my ability to communicate with influence is my proficiency to convey messages in a clear, concise and articulate manner. Proven ability to rapidly determine the most effective medium to use for my audience, I focus on key points using appropriate unambiguous language. Through anticipating the reaction of the audience for complex, technical, or controversial matters, I communicate and respond in a calm and logical manner, providing a concise reply based on facts and aim to alleviate concerns. Throughout my career, I have been required to clearly communicate legal issues and jurisdictions, as showcased in my role as Branch Manager at Beyond Bank Australia. Within this position, I encourage the ongoing training and professional development for all resource levels to promote a culture of harnessing communication styles of courtesy, tolerance and fairness.
Demonstrating well developed communication, analytical and conceptual skills and extensive practical experience in high-level written and oral communication including developing and writing security policies and procedures and following its related processes in my position as Branch Manager. Additionally within this position, I have shown my commitment to adhering to code of conduct in all representations and the promotion to my staff. Proven in my Asset Manager Security and Protocol at the Reserve Bank of India, I confidently presented messages through my strengths in, security knowledge management, intra & inter office communication, emails, letter writing, minutes of meetings, audit and survey reports and its related compliance, development and management of security training material, performance appraisals, investigations and security report writing.
Demonstrated in my position with Beyond Bank Australia, I am instrumental in the success of influencing company change and negotiation of business strategies. Delivering a strong commitment to clearly and influentially articulate a vision, I encourage and support others while building valued and trusting relationships with them, which is validated within my career history. Possessing the ability to plan and organise others, and myself I ensure the completion of tasks and manage and support others to succeed in their roles. Team success is built on not only commitment shown by members but also my ability to apply process and procedure in achieving compliance. Persuasive, confident and capable, I have held numerous leadership roles, where I have been responsible for facilitating positive change. Influential in the development of programs, policies and procedures, I have applied my extensive organisational and industry knowledge, in addition to my sound research abilities regarding best practice. In order to foster the promotion of acceptance in new business policies and procedures, I motivate small to large teams of staff, whilst identifying and promoting professional development opportunities. The outcome of this has been evident within my organisation of policies and processes through the facilitation of staff training programs across all areas of operations and customer service.
Possesses relevant qualifications and/or experience
Possessing a wealth of professional development qualifications, I have the knowledge, skills and competencies to undertake the role of Security Manager. Furthermore, I am Board Certified in Security Management Practitioner with formal security qualification of “Certified Protection Professional” awarded by American Society for Industrial Security. Possessing this international qualification is widely recognised as one of the highest formal qualification in security management in the world and I achieved through extensive course material and sitting a non-open book exam of more than 250 questions in 3 hours in Sydney and scoring more than 80% in the different modules of the security management. Completing modules in this training such as Security principles and practices, Business principles and practices, Physical security, Personnel security, Legal aspects, Information Security, Crisis management and Investigations, I have validated my industry expertise.
In demonstration of my commitment to ongoing professional advancement, I have completed the following training certifications;
Fire Safety Course from National Fire Service College Nagpur, Ministry of Home Affairs, Govt. of India
Certificate Course in Security and Fire safety under Ministry of Defence, Govt. of India
Bachelors Degree in Defence Studies, Economics and Geography
Certificate in Advanced techniques in security management
Certificate II & III in Security Operations, Australia
Masters Diploma in Business Administration
Certificate course in Disaster Management
Certificate in First-Aid Training, Australia
Confident that that I will deliver on the high levels of support that this opportunity with AUSTRAC will require, I will embrace the accountabilities within this role and deliver through exceptional experience of over 17 years in security driven positions heightened by my continual professional learning.
