Organisation: Queensland Health
Job Title: Ward Clerk
Word Limit: 2 page maximum
Location: Mackay Hospital
I am highly experienced, enthusiastic and driven, with the ability to embrace new ideas and concepts and utilise the environment around me to achieve outstanding results. After examining the requirements of this opportunity, I am sure I have the relevant attributes, qualifications and dedication to be successful in this position. Mackay Hospital’s vision, mission and values align closely with my own values. Mackay’s five value statements being customers first, ideas into action, unleash potential, be courageous, and empower people, are values I hold in high regard and uphold in my current position and in previous positions.
My experience working in a number of medical roles has provided me with many of the skills and much of the knowledge required to provide an effective and efficient reception and administrative support service to the Women’s Health Clinic. My strong administrative background is evident from my roles working as a Medical Receptionist for Lance Herron Medical, Pathology Specimen Collector for QML Pathology Emerald and Mackay, Senior Medical Receptionist Supervisor for Industrial and Occupational Medicine Mackay, and Opthalmic Assistant/Front Office Supervisor for Central Qld Eye Centre Mackay. In addition, I have worked as an Assistant Manager/Director for Get Real Workwear and Safety, which has also provided me with additional skills I can utilise within this position. My current experience, abilities and knowledge enable me to achieve the key responsibilities and key attributes as detailed in points below.
Demonstrated ability to manage general administrative and office functions including a strong knowledge of relevant office procedures, work flows and administrative responsibilities
In all my roles I have demonstrated strong ability in managing general administrative and office functions, and have had to rapidly acquire strong knowledge of relevant office procedures. An example of this is within my recent role where I have had the opportunity to create an employee handbook which is provided to all employees during induction. I have used my strong research skills to source the relevant material required, along with ensuring I have followed the legal requirements in creating the booklet. In addition, I have taken on the responsibility for rostering 10 staff members as well as completing general administrative duties. In my medical-based positions, I have been required to ensure that correct procedures were followed and administrative duties were completed on a daily basis, including typing, formatting, photocopying, data entry, information/paperwork dissemination, filing and minute taking.
Proven ability to work under pressure and perform energetically, displaying enthusiasm for the work and approaching problems and challenges positively
I have a strong work ethic, am very task-oriented, and enjoy working in a high pressure and fast paced environment. Meeting the challenges of working in this type of environment gives me great satisfaction. An example of this was in my role as Medical Receptionist whilst working for an obstetrician, where I would occasionally need to re-schedule patients for appointments, manage patient appointment requests, and be required to ensure that patients were comfortable if required to wait for longer periods of time by providing refreshments and maintaining a positive environment. My “can do” attitude and easy going, positive personality allows me to multitask and get work done quickly and easily and I also work well with others to achieve successful outcomes.
Proven ability of interpersonal, written and oral communication skills, displaying sensitivity and understanding, diplomacy and discretion in dealing with the public and other staff members
I am an excellent communicator with strong interpersonal, written and oral communication skills. An example of this is in my current role at Get Real Workwear and Safety where I am a supervisor and communicate regularly with staff, customers and various stakeholders via email and staff meetings/stakeholder meetings and during daily conversations. In my medical positions I would regularly communicate with theatre staff – scheduling surgery time, providing theatre lists and communicating the relevant theatre times to patients. I have also used my well-developed communication skills to deal effectively with sensitive issues such as working with women who have had an array of pregnancy complications and concerns, and patients who have had very serious medical issues and concerns.
Proven ability to be a productive team member and to work autonomously and harmoniously with minimal supervision, within a multidisciplinary team environment
My positive contribution to working with others and within a team environment is evident in many of my roles where I have received increased responsibility and positive feedback for the way in which I communicate with others. While fulfilling medical roles, I have worked well to achieve successful outcomes within a multidisciplinary team environment with a number of key stakeholders. Within my role as a Medical Receptionist, I was often called upon to open up early, set up, and supply doctors with lists of patients for the day. In addition, I was required to work independently when working as a Pathology Specimen Collector. This involved driving to multiple locations to collect blood and to patient homes to take blood from them where they were unable to leave their homes.
Knowledge of or the ability to quickly acquire knowledge in the use of Hospital Based Computer systems with advanced knowledge of Microsoft Office suite, including electronic communication
I have been fortunate enough to utilise many hospital-based computer systems and have an advanced knowledge of Microsoft Office suite. Using Microsoft Outlook and various other email providers, I communicate very effectively. I have experience using Medical Director and PracSoft, have learnt these systems quickly, and have trained staff on how to use them. In addition, I am very confident in my knowledge of Microsoft Office and use office-based programs on a daily basis in my position as an Assistant Manager/Director and in many of my other positions.
Knowledge of or an ability to rapidly acquire knowledge of workplace processes, procedures and standards applicable to the delivery of health services
I have acquired a large degree of knowledge of workplace processes, procedures and standards which are applicable to working within the health sector, and I continue to grow and develop my knowledge as legislation changes. An example of where I have been required to increase my knowledge of company policy and procedure quickly was when I was working for Central Qld Eye Centre Mackay and then secured a role working as a Senior Medical Receptionist Supervisor for Industrial and Occupational Medicine. Working in a very senior role required me to become very competent in learning and utilising new workplace processes and policies such as drug and alcohol testing.
My professional experience along with my clinical experience has provided me with the necessary skills and ability to contribute to the role of Ward Clerk at Mackay Hospital and Health Service.
