Organisation: Department of Corrective Services
Job Title: Administration Assistant
Word Limit: 2 Pages
Location: Casuarina Prison
A self-motivated, results-orientated professional, I take responsibility for achieving outcomes in an administrative support focused career. Working under the support and general direction of leadership groups, I am committed to making decisions within defined legislative, policy and procedural parameters to determine appropriate customer support or information by working in collaboration with the customer.
Throughout my career, particularly when undertaking administrative focused positions within the mining sector, I have developed the ability to think logically, understand situations from a strategic perspective and follow through by formulating and implementing effective short-term and long-term decisions. Possessing over 10 years of administration support, I have dedicated my career to providing exceptional customer service in a variety of roles. These roles included Administration and Training with MACA Civil Pty Ltd, Receptionist with Riverlea Corporation, Swimming Teacher with Department of Education Western Australia, Food and Beverage Supervisor with the Vines Resort and Country Club, and a Driver Transport with The Australian Army Reserves. These diverse roles demonstrate a natural ability to engage, facilitate, and build rapport with a range of stakeholders.
Practicing informed decision-making and demonstration of my sound judgement with recognition of implications, I achieve resulting in the confidential procedure of mobilisation to sites to conduct medical testing on site personnel. Adhering to strict protocols and critical confidentially legislation, I was recognised for my professional conduct in these sensitive settings. Contributing to solutions and progress, I harness information and opportunities when performing my day-to-day duties, consistently working diligently to adhere with existing practices and improve efficiency. Having the opportunity to demonstrate my capabilities at supporting the strategic direction of my employer, I present as a person with proactive leadership qualities and high-level clerical experience.
As demonstrated in my current position, I exhibit strong capabilities in providing a first class administrative service to the directors and other senior management staff members through accountabilities such as data entry for project costing purposes, co-ordination of flights and all other general administration requirements. Achieving exceptional results throughout my positions with MACA Civil, I have delivered customer solutions in a protocol driven environment including the clerical understanding and experience in driving business objectives.
Validated as an open and effective communicator, I am driven to provide clear information to my colleagues regarding completing deadlines and time availability. My organised approach in any environment makes me accessible to colleagues and assists me to monitor personal workload deadlines. Dedicated to fostering a collaborative team environment and building strong relationships with all levels of internal and external stakeholders, I have developed superior communications skills in both written and verbal contexts. Having the ability to communicate with customers, colleagues and highly regarded individuals ensures that I am well equipped to thrive in the role of Administration Assistant.
Committed to my positive and proactive approach, I display a clear understanding of requirements, as well as my ability to maintain accurate records and files. As a self-motived person, I present as a professional individual capable of high-levels of organisation to drive business projects to success. Performing in my position as Administration Officer at MACA Civil, I exhibited proficiency in the accurate typing of reports, generating daily reporting for management and communication to head office staff and relevant Government bodies. Maintaining security and confidentiality of documentation and communications, I verified my commitment to facilitating timely completion of updating MACA’s data system in relation to training records, human resources history and labour rates. Achieving exceptional results through my commitment to provide a complete clerical service, I ensured the efficient and effective operation to the management team.
Demonstrated in my position at MACA Civil as Training Administration, I display my high-level prioritising skills supporting team members that are primarily mobile. Currently, I am responsible for supporting, with required tasks, and assisting customer enquires throughout the day. Because I often work across many functions at any given time, I use a variety of tools to prioritise and organise my work, and successfully schedule my time. Although simple tools, I use a diary and task list to track my daily activity requirements. The accuracy of the information contained is crucial for tracking productivity information and reporting against personal and team key performance indicators.
Possessing considerable experience with a range of systems, including the Microsoft Office package particularly Outlook, PowerPoint and Excel, I have demonstrated within my current position my typing speed and accuracy. Possessing an extensive working knowledge of various professional software systems, I achieved success at MACA Civil, creating induction administration and assisting the Training Manager in maintaining training matrix, reports and purchasing requirements. With management teams’ performance and compliance balancing on my pivotal ability to provide exceptional results, I proved myself as a critical member of the team.
Communicating with, and advising people from all backgrounds, I have earned a sound reputation for my abilities in representing employers within various settings. These abilities include confident written communication, staff employment management and informative recruitment duties, in addition to using influential, negotiation and interpersonal skills. In this capacity, I have developed and enhanced strong communication skills to suit different contexts and achieve desired outcomes. In these instances, I utilise a wealth of patience, since communicating with clients requires extensive active listening skills and the need to repeat their requests to gain a greater understanding of their needs and situation. It is through my commitment of active and passive communication that I have cemented cultivating and rewarding relationships in all my interactions and promoted a profile that exemplifies fair treatment and inclusive environments.
Adept at communicating to multi-tiered internal and external stakeholders via verbal and written approaches, I consistently build quality relationships to cultivate collaborative work practices and meet organisational objectives. At Jackson McDonald, I have acted as the first point of contact for clients, both via telephone and face-to-face. In these roles, it has been imperative to correctly identify and therefore address customer queries, concerns and complaints, and I have often been required to go beyond the usual functions of my role to provide adequate assistance and resolve major issues.
Working with Department of Corrective Services, I will show all stakeholder, in particular those internally, respect and courtesy, communicating with them in a clear and direct approach, adjusting my communication style as required, and achieving the best possible outcome. I will acknowledge the situation they are in and the background of the individual with a level of empathy, and communicate with them to improve their experience in custody.
