Organisation: Department of Defense
Job Title: Administration Officer
Word Limit: 400 words per 5 Key Selection Criteria
Location: Deakin ACT
Supports Strategic Direction
The success of an organisation is founded on clearly communicated goals that ensure all team members have a clear sense of the values, aspirations and direction of the company. Integral to this process is a shared commitment to fulfill the responsibilities of individual roles and to seek clarity as required. Throughout my career I have proved to be a valuable team member, and have ably demonstrated my skills and abilities. I am able to respond positively to the directions of senior management, and to share appropriate strategies that support and advance company goals with other employees. My ability to anticipate potential problems or issues allows me to deliver timely and high level customer service, and to capably advise fellow staff members and management.
As a highly professional administrator, I am dedicated to supporting the strategic direction of my employer. This quality is evidenced by the successful outcomes achieved in previous positions. I utilise a variety of sources that allow me to capably support the strategic direction of my employers. For example, in my role as Bookkeeper at Maxroy Management, I refer to State Awards, Enterprise Bargaining Agreements, legislation relative to fair working conditions, and advice from the Chamber of Commerce. This ensures that I am able to make decisions based on research and legislative compliance. A research-based approach allows me to identify potential opportunities, share my insights with others, and anticipate and respond in an appropriate fashion to potential issues that might compromise company purpose, goals and direction.
My capacity to recognise opportunities that advance the goals of my company is complemented by my ability to inform all stakeholders of their individual responsibilities, and to advise staff and management of approaches that advance the professional development of my peers, and allow management to apply their own specialist knowledge to the information I provide. By utilising a proactive response based on sound, solid and accurate data, I have consistenly achieved positive outcomes in a variety of professional contexts.
Relationships between staff, management and customers are integral to my approach in performing my duties. Recognition of the importance of working towards common goals is a key factor in my success as an administrative officer. I enjoy sharing knowledge with other team members, and am open to new ideas, approaches, directions and suggestions. My dedication to task management, communication, and providing excellent service are the foundation of my effectiveness as an administrator.
Achieves Results
Committed to achieving positive results for my employer, and similarly dedicated to being a positive role model for my peers, I am driven to ensure that company goals are met. My organisation of travel arrangements has involved research and incorporating the needs and expressed desires of event managers. By ensuring that travel and accommodation are efficiently managed, I am able to arrange schedules that allow senior staff to better fulfill the overall needs of the company and that they are adequately equipped to fulfill their own responsibilities. Further, my flexibility and adaptability mean that I am able to respond to the shifting needs and requirements of the organisation in ways that enhance the goals and direction of the company.
My administrative skill is demonstrated in the various responsibilities I have been required to fulfill and my achievements throughout the course of my professional career. In my current role as Bookkeeper at Maxroy Management, I am the initial contact for incoming calls, and visitors. This experience has informed my approach to communication and customer service as I strive to express the company’s vision while meeting the needs of customers. My other responsibilities include payroll administration, bookkeeping and other administrative functions, such as the creation of sales and purchase invoices. My exposure to the various aspects of the company has served to develop not only my expertise in my role as an administrator but to also extend an already excellent existing comprehension of company functions and operations in ways that enable me to best serve my employer.
By displaying and applying an insightful view of professional, technological and workplace environments subject to change, I am better able to respond in a proactive way to change, ensuring positive outcomes for my employer, my clients and my fellow team members. In terms of managing work projects, I have to date been primarily involved with organising travel arrangements and schedules. Job satisfaction is one of the keys to my performance, and I embrace the opportunity to meet challenges and produce satisfying outcomes. Focusing on project and event management is an area in which I have the skills and abilities to excel, and I look forward to further developing my own professional development in this area. I have previously taken responsibility for the tasks with which I am entrusted, and am keen to take on further responsibilities that develop my existing skill set.
Supports Productive Working Relationships
Harmonious relationships, covering all tiers of the company, from management to staff who are the first contact with clients, are connected to effective communication of company goals and customer requirements. My professional employment history has enhanced my existing skills as a team player and I am committed to ensuring successful results for all stakeholders. My capacity to apply my knowledge, and share it with others in clear and direct terms is a quality that has consistently led to positive outcomes.
One of the achievements of my professional career is my ability to communicate and liaise with multiple parties. My ability to share information with senior management, and with fellow team members, has consistently ensured that each has the information they need to advance company goals. Utilising my exemplary administrative skills results in all interested parties working towards a common goal, one that is clearly identified and shared between upper and middle management and their staff. I take pride in my approach to my administrative responsibilities and in how my performance enables all staff to co-ordinate our approach to achieving company goals.
My previous professional history has required me to, on multiple occasions, provide a linkage between senior management and my fellow staff and team members. For example, the electronic filing of shop drawings that are referred to by both senior management and staff enables the progress of projects to remain ‘on-track’. My dedication to fulfilling my administrative functions ensures that all staff, whatever their level or role, have access to the most up-to-date information. This further enables their liaison with each other to be consistent, enabling positive outcomes.
I am able to share my learning, and to support the professional development of fellow team members. By sharing the knowledge I gain through referring to various sources, I am able to encourage my peers to not only apply themselves to attaining their own goals, but to also apply research skills in a manner that allows them to excel in their respective positions and to develop strategies that further advance the attainment of company goals. Doing so enables me and others to take appropriate and timely action. Further, my communicative abilities ensure that I am able to successfully resolve conflict whilst appreciating the individual efforts of staff members in their response to meeting the requirements of their own position, and also addressing the needs of clients, and the requirements of management.
Displays Personal Drive and Integrity
I am proud of the way I express my personal drive and integrity in the workplace. As a dedicated professional, it is important to me that these qualities are reflected in the way I apply myself to the responsibilities and tasks required of me by my employers. The expression of my integrity enables me to not only produce positive outcomes, but to also inspire other staff members to similarly apply themselves to developing these qualities and applying them in their respective positions.
My proactive approach to dealing with potential issues and communicating these to my employer enhances my ability to respond to potential problems or issues as they arise. By applying my personal drive and integrity, I am able to respond to and anticipate the requirements of all stakeholders. Employing the principle of respect for others, I apply my honest and appropriate response to the varying needs of company, clients and staff.
I am a highly experienced negotiator, able to anticipate the needs of my employer. My capacity to anticipate the issues that affect the efficient operation of my employer and fellow staff members has consistently resulted in successful outcomes. This quality ensures that I am able to develop and implement strategies that enhance company goals. Recognised as a dedicated and effective employee by management and my peers, I am able to ensure that my own personal drive and integrity is reflected in the operations of my company.
Applying my well-developed analytical and communicative skills to develop strategies that support company goals has consistently resulted in outcomes that further advance company goals. My ability to exercise judgment, when required, means that I am able to take the initiative, whilst addressing and including the opinions and concerns of all stakeholders. In doing so, I not only implement company goals but also meet the needs of clients.
As an inclusive and sympathetic individual, I am committed to taking action when required to ensure that all participants, whether they be clients, management or peers, are able to achieve their individual goals. In doing so, I am contributing to the success of my employer. In creating results that respond to the goals of all participants, I demonstrate my administrative abilities. By applying my advanced knowledge of information sources, I have been able to ensure that all stakeholders are well informed in terms of their own decision-making.
Communicates with Influence
My ability to provide excellent written and oral communication with respect to shared goals is a key factor in my success as an effective administrative officer. With well-developed interpersonal skills I am able to adapt my communicative style to suit differing situations and audiences. Having the flexibility to respond in ways that suit specific situations and personality types is instrumental in the way I ‘communicate with influence’.
I have proven my capacity in several positions to provide appropriate information as required by senior management, my peers and our clients. In recognising the importance of key information required by all stakeholders, I have been able to advance the goals of my employers, consistent with their strategic direction and the benchmarks set by their mission statement and future company directions.
I am a skilled communicator, and the application of my written and interpersonal abilities ensures that I am able to effect constructive and positive outcomes for all participants. Being able to adapt my communication style to suit different situations and personalities is a feature of my career to date. I recognise the importance of clear communication between all levels of a company, and in applying myself with dedication to the sharing of vital and appropriate information, have been instrumental in creating positive outcomes for all stakeholders.
In my current role I am, on a daily basis, required to complete multiple tasks while ensuring that all participants are informed of the goals, direction and progress of various company activities. My communicative and interpersonal skills not only contribute to positive outcomes, but also enhance the job performance of fellow staff. Clear, direct and informed communication enables each team member to provide the best possible service in the pursuit of achieving their individual goals, and the broader organisational goal.
My computer literacy and experience in applying my administrative skills have enabled me to source important information that impacts the roles of management and team members. These qualities allow me to communicate with others in ways that are informed, clear and concise, and are a core feature of my ability to communicate with influence. As a skilled and effective communicator, I employ the principles of empathy and respect. I am valued for my ability to take a proactive approach in meeting the requirements of my company and fulfilling client needs. My effective and adaptable communication skills are key to my success and that of my organisation.
