Organisation: Sunshine Coast Hospital and Health Service
Job Title: Administration Officer – Recruitment
Word Limit: 2 pages
Location: Nambour
In regards to your recent advertisement for an Administration Officer to join your Recruitment Services team, it is with enthusiasm that I offer my application. As a dedicated and enthusiastic Public Servant, I have significant experience within the Australian Federal Police (AFP) across both the International Network and the payroll department, in which I have been exposed to a variety of legislation, polices and guidelines relating to Human Resources. I am confident that my range of skills and abilities will enable me to make a positive impact within your team.
Highly process driven, I possess the ability to rapidly analyse, understand and assimilate new policies and procedures into my daily workflow. My duties as a Compliance Officer in the AFP’s International Network include providing advice in regards to logistical issues, Fringe Benefit Tax, Finance, pre-deployment training and various other staffing matters, all of which can have a high degree of complexity when combined with the issues relating to overseas posts. While members are on a posting, I provide administrative and office support, supplying and ordering all required office materials, equipment and security equipment. I also provide assistance with the deployment, cross postings and the return to Australia of International Network staff. To provide assistance in this regard, I require the capability to interpret and apply the relevant determinations under which International Network Staff are deployed.
Whilst employed as a Pay Team Member for the AFP, I would often deal with enquiries from internal staff regarding HR issues, including leave entitlements, pay disbursements, superannuation and advancement/increment entitlements. To resolve these enquiries, I was able to refer to, understand and apply information from the Enterprise Agreement 2012-2016 (EA) which details all staff entitlements and conditions. With a thorough understanding of the EA and AFP policies and procedures, I was able to mentor junior staff in the role, increasing their level of competency and developing additional technical capability within the team.
Both my current role as a Compliance Officer and my previous position as a Pay Team member have had a strong Human Resources focus. With strong analytical skills and a demonstrated track record of rapidly processing and understanding complex legislation and procedures, I am certain I can continue to provide excellent results as an Administration Officer for the Sunshine Coast Hospital and Health Service within the Recruitment Services team.
Due to the requirements of my work as a Compliance Officer and in previous positions as a Payroll Officer and Mortgage Broker, I have developed exceptional attention to detail in order to process applications and requisitions accurately. My daily duties as a Compliance Officer include maintaining the vehicle log register for overseas posts, payment of invoices and accurate data processing. All this information requires accuracy and a detail-focused approach to ensure compliance with all relevant policies. Duties as a Payroll Officer involved the accurate data entry of work and leave details, and the efficient processing of pay runs as well as providing accurate advice on entitlements. As staff expectations of the pay team are very high, a high degree of accuracy was essential at all times. I am confident that I can continue to use the same detail-oriented approach in a role within the Recruitment Services team for Sunshine Coast Hospital and Health Service.
A valuable team member with high level organisational skills, I can effectively prioritise and coordinate activities within the team environment. My current position as a Compliance Officer for the AFP involves the coordination and facilitation of a bi-yearly information program aimed at giving pertinent details to deploying liaison officers and senior managers in Canberra, prior to their offshore deployment. Recently, as part of the organisation of this program, I arranged for three executive managers to present at the briefing. Despite confirming their attendance, I received a call from one of the executive’s Personal Assistants (PA) to inform me that all three executives needed to cancel their attendance at my event as they had received an invitation to present at an external stakeholder’s event and this event had to take precedence.
Despite the inconvenience and difficulty this situation presented, I showed strong organisational skills and resilience in the face of this challenge, and asked the PA if I could rearrange my program to facilitate the executive presentation to occur earlier in the day. Upon receiving confirmation that this could be accommodated within the executives’ diaries, I set to work rearranging my other presenters to accommodate the change. This involved phone and email communication with a range of stakeholders, strong negotiation skills and exceptional professionalism to maintain the integrity of the event. My exceptional management of this situation through to a positive outcome ensured that staff received the crucial briefings they required prior to deployment, and all attendees and presenters were pleased with the final outcome. This example demonstrates my exceptional written and verbal communication skills as well as my ability to effectively prioritise and coordinate activities in collaboration with others in order to provide an exceptional customer experience.
With a high level of computer literacy, I have excellent skills in the use of most popular business application software. With nine years of experience within an office environment, I have utilised a number of versions of Microsoft Office, and this application suite serves as a core platform to perform my daily duties. As a Compliance Officer, I rely heavily on Outlook for calendaring, room booking and correspondence. I have developed advanced skills with Excel, Word and PowerPoint and use these to create useful and engaging written communication.
I am confident that my high level of customer service, excellent IT skills and the ability to provide efficient and process-driven administrative and office support will allow me to contribute to the achievement of organisational goals within The Sunshine Coast and Hospital Health Service. Thank you for your time and effort in considering my application.
