Organisation: Tweed Shire Council
Job Title: Administrative Officer – Human Resources
Word Limit: Maximum 4 pages
Location: Tweed
Essential:
1) Successful completion of TAFE studies in administration/ secretarial practice/human
resources or equivalent
Among the many courses I have completed is a Diploma in Human Resources Management,
Certificates II, III and IV in Business, an Auditors course and Advanced Excel training. In addition I
have extensive experience in Microsoft Office Suite including Word, Excel and Outlook, AXIA,
Business Craft, Maximo, SAP, IMS and SharePoint. This coupled with 2 years expertise as an
executive assistant has given me the expertise and business acumen to be an excellent
Administrative Officer.
I have a Solid understanding of the Enterprise Bargaining Award and Fair Work Act, ability to
interpret employee contract agreements and legislation and upkeep and maintenance of HR
information systems and employee data bases; including employee contact details, pay rate,
employee title, tax file number, training certificates and licences and alert employees of any
upcoming expiration
My experience includes Drafting and placement of advertisements on Seek.com and company
website, liaising with HR Manager and Payroll setting up new starters and resignation of
employees, compiling documentation, arrange uniform orders and new starter packs, generating
letters to employees, preparing and arranging inductions for new staff members including booking
of pre- medical examination with Sonic Health Plus. Also ordering and receipting of stationary
orders. At all times I maintain a high degree of confidentiality, discretion and judgement in
regards resignations, terminations and personnel leave reasons and sensitive information
2) Demonstrated competence in word processing and database access and maintenance of HR
Information systems
Computer software is an ever changing field with new and improved technologies emerging
almost on a daily basis. As a result I make a point of keeping up with new technologies and
improvements on a regular basis.
My competence is demonstrated by my preparation of reports, letters, presentations and merging
documents. I use Database Access to create useful databases and maintain the upkeep of accurate
records. For example, a new employee changed their contact details. I then set up and adjusted
the information in AXIA (HRIS) ensuring all details such as job title, employee contact details, pay
rate, tax file number, training certificate and licences were correctly entered. This included liaison
with the HR manager and payroll coordinator to confirm the paperwork was correct prior to
entering the data into AXIA. The result was the HRIS system was accurately maintained with that
employees records.
3) Demonstrated competence in data entry, and attention to detail for processing of HR tasks
such as onboarding, terminations, salary progressions, leave etc
My attention to detail whilst processing HR matters is reflected in my current tenure with the CV
Services group in Brisbane. Here I am processing a high volume of timesheets all of which must
be accurately entered into the database. A constant liaising with the HR Manager is important to
ensure all paperwork, contracts and employee records, liaising with the Payroll Coordinator
regarding termination dates, salary progression and leave to ensure all are accurate is of prime
importance.
For example, I process the payroll for 2 separate departments within the CV services group. This
involves a daily entry of 160 tradesperson time sheets, entering the daily hours and shift work
hours. I interpret and enter the 160 trades timesheets on a daily basis into an excel spreadsheet
and AXIA in order that the payroll can be accurately determined and processed weekly. The end
result of this is all tradespersons are paid correctly each week with no errors or adjustments
needed.
4) Demonstrated ability to learn new systems and utilise them in an efficient timeframe
My proven ability to learn a new system quickly and efficiently is demonstrated when a new IMS
system was rolled out in the office. I quickly had to learn the new system spending much time on it
and ensuring I understood it completely and then train others on the system. I designed and
drafted out new procedures for the entire company and was asked by management to train staff
on the new system. I did this with manuals, one on ones and conducting training sessions and
group classes to ensure that all staff finally understood the new system and could operate it. As a
result the entire staffs were able to use the new IMS system and it was smoothly integrated into
the company.
A confident and experienced communicator, I have an innate ability to tailor my communications
to my audience in order to communicate with internal and external stakeholders at all levels. I
possess superior oral and written communication skills supported by my experience delivering
information in accordance with government standards and procedures. Throughout my career I
have assumed a high level of responsibility that has demanded exceptional interpersonal skills,
including managing and supervising staff, collaborating with government security branches,
dealing with customer conflict and educating stakeholders on policies, procedures and legislation.
I strive to meet stakeholder needs through effective questioning, active listening, careful analysis
of information and provision of services and solutions in accordance with organisational
guidelines.
In one instance an employee felt as though they were being harassed in the workplace by their
fellow employees including their manager. The employee who was being harassed come to me
asking for advice and assistance with the issue. I held a number of meetings with the employee
and the fellow employees and manager using tact, diplomacy and took notes of the situation and
process I took. A decision was made to relocate the employee to a different department as they
also wanted a change of environment. The employee was moved and the staff involved in the
bullying were issued with a warning and scheduled for a work place bullying session.
With a strong commitment to quality improvement, service excellence and responsiveness, I
genuinely enjoy collaborating with diverse groups of people, in all types and sizes of organisations.
I am pleased to say that I have achieved a great deal of success in building and maintaining
productive relationships through appropriate social sensitivity and cultural awareness.
6) Demonstrated ability to work within a team environment
Throughout my career, I have developed exceptional skills that enable me to work independently
and effectively with colleagues and as an integral member of multidisciplinary teams. I am a strong
14 team member and work effectively through upholding respect for my colleagues, as well as
ensuring that I appropriately acknowledge their role relating to the care of patients. This is
demonstrated through my thorough understanding of each team member’s role, and my ability to
identify when it is necessary to call on their assistance. Regardless of my colleague’s cultural or
professional background, I ensure that when working within a team I foster an environment of
mutual trust and respect by being a strong member of the interdisciplinary team with a strong
understanding of the roles of various stakeholders. With a reputation for building trust and
improving workplace interactions, I pride myself on promoting a cohesive and collaborative
approach to the achievement of business outcomes. I have an excellent track record of working
within a team environment having recently worked as part of a team of 6 administrators assisting
8 project managers. Building a strongly knit team environment was highly important and we
provided support for one another when needed.
Supporting each other we were both responsible for our own tasks and assisting clients and
project managers as well as assisting each other to meet project time frames and deadlines
especially at the end of the month. For example, where a team member might have an extra load
on we would all pitch in and assist to ensure the work was done on time. We ensured that we all
understood each other’s’ work and could step in as required if there were any unplanned
absences or back logs so the work was completed.
7) Demonstrated knowledge of HR principles, policies and practices
My knowledge of HR principles, policies and practices includes Equal Employment Opportunity
policies, employee classifications, workdays, paydays, and pay advances, overtime compensation,
meal periods and break periods and the correct payroll deductions for each employee.
When processing the payroll it is mandatory to understand the Enterprise Bargaining Agreement
and Employee Contracts, particularly as relates to awards, conditions of employment contracts,
disciplinary procedures and measures, unfair and unlawful dismissals, harassment, equal
opportunity and anti-discrimination as this affects the conditions of employment and payment for
the staff. I have familiarised myself with the various awards, for example each trade has a
separate award, plumbers, electricians, builders all operate under their own award structure. At
the same time I ensure that all employees are paid correctly in accordance with the companies
policies and procedures.
Desirable:
8) Experience in recruitment activities – such as drafting and placement of advertisements
scheduling of interviews, participation on panels, candidate feedback, coordination of pre-
employment medicals, and on-boarding correspondence
My position also includes liaising with HR and senior personnel to ensure the drafting and
placement of advertisements for new employees are accurate and reflect a description of the
actual position and requirements of the position. Also contacting potential candidates and
arranging interviews in line with the HR manager and panel interviewer’s calendar. Contacting
both successful and unsuccessful candidates, confirming potential candidate approves pre medical
check and book in suitable time with Sonic Health Plus. This involves coordinating the pre-
employment medical including receiving approval from potential candidates to participate in the
medical. Liaising a time and date and booking them in. Ensuring I am advised of the results of the
