Organisation: Glen Eira City Council
Job Title: Customer Service Consultant
Location: Glen Eira City Council
Substantial experience in the service industry
Having over 5 years of experience working within service roles, my experience has spanned across
multiple industries including retail, hospitality and childcare. In my most recent role, I developed
and set up an after school care program.
Previous to this I worked in the retail industry both for a large supermarket and also a small
boutique shop. In these roles I provided exceptional customer service, handled customer enquiries
and customer complaints and worked with team members. Previous to these two roles I worked
for 2 years in the hospitality industry, again in a customer service role.
2. Good keyboarding skills
Having grown up with computers, including taking two IT subject at high school, I possess strong
keyboarding skills that I have mad multiple opportunities to demonstrate. During my studies at
University I was required to perform tasks daily using computers and gained skills across the
Microsoft Office packages, specifically Word, Excel and PowerPoint.
In addition to this I have proven my ability with learning new programs quickly during my service
industry experience, where it was important that I grasp how to use the new program before I
could confidently service customers. Being comfortable around computers and having good
keyboarding skills allowed me to do this with ease.
3. Excellent communication, negotiation and interpersonal skills
Throughout my working career, in addition to my university studies I have consistently proven my
excellent communication skills. In my most recent role, setting up the after school care program, I
was also able to use my negotiation and interpersonal skills as well.
I first needed to liaise with the school leaders and find out what needs they might have, develop a
suitable program and convince them I had the skills, experience and drive to manage this program.
Once I had succeeded at this, I took the proposal to Camp Australia who would provide the
guidelines and support for the program. With both parties on board, I needed to negotiate with
the school and camp Australia around the guidelines of the program and have all parties agree.
In addition to this I needed to gain support from the parents and find 3 staff that were willing to
work 4 hours per day. After much consultation and negotiation I was able to start the program at
the start of the school and successfully ran the program for that entire school year.
This experience specifically outlines my exceptional communication, negotiation and interpersonal
skills, in addition to my 5 years of experience in the retail and hospitality industry.
4. Ability to be flexible regarding work arrangements
Having experience in the service industry I understand the requirement of being flexible around
the working arrangements. As such I have proven my reliability in such circumstances and am
available to work morning, afternoon or night shifts, and can be available weekends also if