Organisation: Department of Attorney General
Job Title: Customer Service Officer
Word Limit: 2 Page Statement of Claim
With a notable record of increasing organisational efficiencies, embracing corporate strategy and development, as well as building and retaining ongoing professional relationships, it is with great interest that I submit my application for the position of Customer Service Officer within the Department of the Attorney General. As a professional administrative and customer service officer who has over 20 years of experience in a variety of sectors, I am extremely interested in this position. It represents an avenue for me to demonstrate and build on my extensive experience, business acumen and practical skills. Throughout my career, especially within customer-focused industries, I have developed the ability to think logically, understand situations from a strategic perspective and follow through by formulating and implementing effective short-term and long-term decisions.
A self-motivated and results-orientated professional, I take responsibility for achieving outcomes within my career to date. My accomplishments include meeting targets, mentoring and training staff and customers, leading by example, and supporting improvements to systems and procedures. As demonstrated in my position with Choices Rockingham, throughout a fourteen-year career, I was acknowledged for my strong capabilities in seeing tasks through to completion and ability to reschedule and reorganise work to reflect changes in priority within a customer solution delivery environment.
Whilst undertaking responsibilities with Choices Rockingham, in the capacity of Administrative Officer, I interacted with a customer who was extremely irate about their carpet order not arriving on due date. The customer advised that they had removed all furniture from their residence in anticipation of carpet installation, I acknowledged the customers concerns demonstrating my ability to listen and ask questions that ensured understanding and checking own communication had been understood. Following company guidelines on this occasion, I offered the customer the approved solution of Choices Rockingham paying costs of the furniture moving costs as compensation for the late carpet delivery. The result of my ability to achieve results in often highly emotional customer environments, I was able to provide a solution that upheld the reputation of the company and met expectations of customer applying capabilities that exceeded performance indicators. Possessing an ability to achieve results in a protocol and results-driven environment, I display my strong desire to excel in all business areas, whilst striving for excellence.
Demonstrating a high level of motivation, personal drive and integrity, I have successfully balanced work with the ability to multitask and remain focused. My career to date has involved diverse responsibilities, which have enabled me to develop excellent personal and professional skills. With a demonstrated record of commitment, consistency and a focus on quality service and outcomes, I possess practical experience and a range of professional skills and strengths that contribute to positive outcomes. Under difficult circumstances, I have demonstrated my resilience and professionalism. For example, in my position as owner of Family Day Care, I was responsible in dealing with sensitive customer situations whilst adhering to strict legislation. Through my ability to understand and provide an atmosphere of open communication, I was successfully in building and maintaining cultivating relationships, primarily with parents. A self-motivated, results-orientated professional, my accomplishments within this position included responding to directional changes in client needs and expectations and considering the needs and opinions of stakeholders.
Demonstrating myself as an active team member, I have been instrumental in contributing to exceptional teams throughout my career history. Committed to team performance and often assisting others, I am prepared to work past my scheduled finish times or complete additional tasks to help team members or management. Established as a collaborative team member, I have formed constructive relationships with all stakeholders, within my current position as Front End Supervisor at IGA Waikiki, I ensure correct processes are followed and the culture within the organisation upheld. I possess the ability to act in an inclusive manner display the initiative often required in building productive relationships, I have been successful in building rapport in all network settings and interactions. Exhibiting a commitment to supporting constructive working relationships, I manifest this by valuing individual difference and diversity and recognising working styles of individuals and factoring this into the management of tasks.
In my experience as an Administrative Officer with Choices Rockingham, I effectively conveyed complex ideas and methodologies in a concise manner, both orally and in writing. My oral communication skills were consistently utilised and developed through verbal conversations, presentations and meetings. When dealing with sensitive material, I was diligent to clear anything sent through my manager. On one particular occasion, I received a phone call from an elderly customer who was concerned about the amount they had been charged. Discussing the customers issues thoughtfully, I instigated an investigation on this particular account. Raising immediately the concern to the relevant department for escalation who upon review of this account it was discovered they had been overcharged on product purchased. As a result of my ability to resolve conflicts that arose within my position, I communicated with respect and influence to all stakeholders, resulting in a resolution for this client.
Demonstrating a high level of motivation, personal drive and integrity, I have successfully balanced work with the ability to multitask and remain focused. With a demonstrated record of commitment, consistency and a focus on quality service and outcomes, I possess practical experience and a range of professional skills and strengths that contribute to positive outcomes. Within my position at Cooloongup Primary School as a Relief Teachers Assistant, I was accountable for providing accurate information, confirming accuracy prior to communication release, self-motivation to meet objectives and followed up to ensure work was finalised. The achievements obtained throughout this position, and as the director of family day care centre, I confidently displayed my commitment to behave in an honest, professional and ethical way. Possessing the natural characteristics that confirm my strengths in upholding core values of Australian Public Service, I apply ethical work practices and demonstrate integrity in all work practices.
A confident and experienced communicator, I possess high-level oral and written communication skills that have been demonstrated throughout my employment history where I have communicated with internal and external stakeholders, both verbally and in writing on a daily basis. Throughout my career with IGA and prior employers, I have assumed a level of responsibility that has demanded exceptional communication such as undertaking staff mentoring and training, preparing reports, attending meetings and interpreting relevant company guidelines and compliance frameworks. Possessing the required knowledge, transferable skills and experience qualifying me as the perfect candidate for this position, I am eager for the opportunity to assist in the development and progression of business intentions. Thank you for taking the time to consider my application. I look forward to meeting with you and discussing how I can contribute to innovative culture and business objectives.
