Organisation: South West Institute of Technology
Job Title: Future Students Coordinator
Word Limit: 4 page Statement of Claims
Location: Bunbury Campus
As validated through my career history, I have extensive experience in leading teams and company objectives in often-resistant markets. Possessing strong performance and characteristics of a driven professional, I am acknowledged for my demonstrated expertise and capability of building in the areas of operational management, organisational change, program and policy management, implementation of actions required and service delivery. With diverse experience as a senior executive, I have cemented my strengths in defining stakeholder needs and tailoring solutions that meet the needs of the greater community.
Throughout my career, particularly when undertaking contracts within the Government sector as, I have developed the ability to think logically, understand situations from a strategic perspective and follow through by formulating and implementing effective short-term and long-term decisions. Within my role as Director of my own Registered Training Office business, I practiced informed decision-making and demonstrated my sound judgement with recognition of implications. Contributing to solutions and progress, I harness information and opportunities when performing my day-to-day duties, consistently working diligently to adhere with existing practices and improve efficiency. Having the opportunity to demonstrate my capabilities at supporting the strategic direction of my clients, I present as a person with proactive leadership qualities.
Displaying confident and competent analytical thinking skills, I have a proven ability to work within complex frameworks. Within my career to date, I have shown my capability to analyse and also prioritise elevated levels of information and convert objectives into actions. Possessing the aptitude to prioritise problems and gather the right information to analyse has resulted in the recognition of identifying symptoms and causes to reach best conclusions for all parties affected. Whilst performing in my RTO business, I work with diverse and geographically spread workforces, all presenting with individual requirements and strategic visions. In a commitment of supporting these objectives, I instigate long term planning in relation to their staff training requirements, with short-term operational outcomes. Through the results achieved in the last ten years, I have embraced the opportunity to both build and support the strategic planning of government training for apprentices and traineeships.
Within the position of Future Students Coordinator at South West Institute of Technology, I am enthusiastic about the opportunity to work in collaboration with internal stakeholders to implement a cohesive and quality student recruitment campaign. With a proven career history, I carry the transferable skill set to successfully conduct community engagement programs in support of the Institute’s vision to be the South West’s first choice in training. In order to achieve this, I will provide pivotal knowledge, learning and supporting of others whilst demonstrating sound judgement, intelligence and common sense.
Throughout my professional career in the vocational education and training sector spanning 16 years, I consistently maintain a current knowledge of legislative obligations for Equal Opportunity, Disability Services and Occupational Safety and Health and how these impact on employment and service delivery. In my present capacity as Director at Lotus Performance Management, I am required to understand and oversee compliance to the above-mentioned legislative obligations.
Understanding that whilst employed in the Australian Public Service, I am committed to the embracing the numerous policies and procedures developed to protect employees and management, particularly regarding to Workplace Health and Safety, Equal Opportunity and Anti-discrimination. Actively supporting throughout my career and in the opportunity of Future Students Coordinator with the South West Institute of Technology, I will continue to promote employment equity, anti-discrimination, occupational health and safety and ethical behaviour utilising the various policy and procedures available as well as the local Code of Conduct. Accordingly, I treat all clients including my fellow staff members, fairly and seek to provide a workplace free from discrimination and harassment. Additionally, I strive to ensure decisions I make regarding processes and practices do not discriminate either directly or indirectly based on “attributes” or other irrelevant matters. Possessing sound knowledge that Employment equity and anti-discrimination issues including age, gender, race and religion are necessary to maintain an appropriate skill mix, and fair go in organisations, I value and manage diversity, nurturing an environment where all employees are encouraged to achieve his or her full potential.
Furthermore, I held the position as President of the Australian Institute of Training and Development for Western Australia and prior to this was a valued committee member. This membership demonstrates my commitment to applying and building of professional expertise, sharing knowledge through networking events. Throughout my career history, particularly as Director of Lotus Performance Management, I have proven successful in providing excellent written and verbal communication. With a capacity to deal with cultural diversity and communicate effectively with people of different ages and backgrounds in the workplace, I have demonstrated ability to influence positively those around me. Possessing the ability to act in an inclusive manner, as well as taking the initiative often required building productive relationships; I have been successful in building rapport in all network settings throughout my career.
Communicating with, and advising people from all backgrounds, I have earned a sound reputation for my abilities in representing clients learning objectives within various settings. These abilities include confident written communication, student enrolment management and preparation, preparation of legal documentation, as well as using influential, negotiation and interpersonal skills. In this capacity, I have developed and enhanced strong communication skills to suit different contexts and achieve desired outcomes. In these instances, I utilise a wealth of patience, since communicating with clients requires extensive active listening skills and the need to repeat their requests to gain a greater understanding of their needs and situation. It is through my commitment of active and passive communication that I have cemented cultivating and rewarding relationships in all my interactions and promoted a profile that exemplifies fair treatment and inclusive environments.
Working with a large client, BHP Billiton, I developed a customised solution to their geographically dispersed and differentiating shifts worked training and assessment program. In order to have all stakeholder engagement, I designed and implemented a combination of face to face learning and online forums for students to post discussions and back up the learning they had received. In promoting a new service of learning, ELearning, I was successful in the collaboration of technology learning management systems to deliver modules of study out to a diverse workforce. Embracing technology, I have been heavily involved in communications such as Social Media to interact with clients. In further evidence, I operate my business through a virtual serviced reception to a nationally spread team within Lotus Performance Management.
Possessing a keen eye for detail, I understand how processes work and how to quickly and efficiently resolve problems through process analysis and systematic thinking. I always endeavour to find and implement a resolution that is beneficial to both the organisation and stakeholders involved. As verified throughout my career, it has been my responsibility to understand organisational culture and its impact on strategic policies and processes. This is essential when providing innovative solutions to complex problems and driving strategic objectives. Throughout my career at Lotus Performance Management, I exhibit personal standards of integrity, initiative, sound judgement and flexibility, in addition to displaying my ability to represent a personal standard of influence within the team. This was achieved through proving my commitment to role modelling the fair and equitable treatment of staff and stakeholders so that the integrity of Lotus Performance Management is consistently upheld.
With the ability to engage with a wide range of stakeholders, I am able to influence and develop productive relationships. Demonstrating my ability to communicate with influence and negotiate persuasively to achieve intended results, I achieved this within my business relationship with BHP Billiton. Educating a workforce that was resistant to, not only the offered professional development, but also technology such as online forum it was essential that I communicated in a confident and transparent manner. As many of the students were required to perform training due to legal requirements and not a passion for personal growth, I initiated meetings with the student population addressing the reasons behind the training and commitment that they would not be left in the field to perform assessments without my continued support. The outcome of my ability to persuade a target audience was that I received 100% engagement by all students and successful completion of the coursework.
Throughout my career at Lotus Performance Management, I have assumed a level of responsibility that has demanded exceptional communication such as undertaking staff mentoring and training, preparing reports, attending meetings and interpreting relevant legislation, as well as regulatory and compliance frameworks. In these interactions, I have consistently provided a high standard of oral and written communication skills that demonstrate my attention to detail, accuracy, conciseness, logical reasoning, clarity and language, as well as tone that is appropriate for my intended audience. Possessing a communication style that is open, clear, transparent and respectful to an often-diverse set of needs in a variety of settings, I have been successful in negotiating through complex interactions to find resolutions that provide a supportive atmosphere and clear outcomes.
The Standards for RTOs require validation of our assessments with other RTOs which is a concern that I identified with the industry, as RTO’s as they often feel that they can be ‘giving away’ their trade secrets and intellectual property to their competitors by showing them how they conduct assessments and the content of their documents. Committed to a solution, I established the Validation Network group on LinkedIn and targeted at RTOs around the country. The purpose of the group is for members to be able to connect with others who have the same qualifications on scope, and who need to form validation groups, to review assessments and discuss their pitfalls and successes. The Validation Network was a great success and I received a lot of excellent feedback from members of the group who found it to be a very good way of connecting and sharing ideas, without having to work with their main competitors to achieve the benefits of validation.
Confirming my ability to deliver exceptional results within constantly changing environments, I note that during my work within Lotus Performance Management. I was instrumental in the successful and immediate design of an online course including videos, interactive forums and work based assessments for the mandatory addition unit, ‘Address adult language, literacy and numeracy’ in the Certificate IV in Training and Assessment. Testing this course with professional trainers around the country, whom I gathered via the LinkedIn Validation Network, I proved my efficiency and excellent use of technology to achieve the results of this particular program being the first in Australia to be approved by Australian Skills Quality Authority to be delivered nationally. In addition to this, I identified the necessity of providing potential students with a full functioning landing page including an enquiry form that when sent through the website an alert was received through mobile phone notification. In a leading trend practice, I was able to respond to clients instantly, which in turn resulted in exceptionally low commitment abandonment from prospective students.
A self-motivated and results-orientated professional, I take responsibility for achieving outcomes within my position as Director at Lotus Performance Management. My accomplishments within this position include meeting targets, mentoring and training staff and customers, leading by example, and supporting improvements to systems and procedures. Demonstrating a high level of motivation, personal drive and integrity, I have successfully balanced work with the ability to multitask and remain focused. My career to date has involved diverse responsibilities, which have enabled me to develop excellent personal and professional skills. With a demonstrated record of commitment, consistency and a focus on quality service and outcomes, I possess practical experience and a range of professional skills and strengths that contribute to positive outcomes. Under difficult circumstances, I have demonstrated my resilience and professionalism.
Showing a commitment to supporting a positive team by promoting collective achievement and contributions, I nurture the development and achievement of group objectives by embracing a respectful culture. With high-level knowledge of public service professionalism, I thoroughly comprehend organisational structure and culture while acting professionally in the execution of duties. This has seen me successfully build trusting relationships to drive and deliver on business objectives, as well as supplying quality information to all stakeholders. Committed to my positive and proactive approach, I display a clear understanding of requirements, as well as my ability to maintain accurate records and files. As a self-motived person, I present as a professional individual capable of high-levels of organisation to drive business projects and event to success.
Demonstrating my ability to work professionally within a team environment, I have achieved results in providing exceptional programs to a wide range of clients with a diverse workforce. In my ability to connect with all stakeholders, I present as a professional who holds integrity in all interactions and development. Adhering to strict Service Level Agreements, I have accomplished project plans for ELearning whilst regularly exceeding stakeholder expectations. Further to this, I am an active Ambulance volunteer in the Australind region and committed to the values and direction of industry legislation whilst working in collaboration within the team environment.
Possessing considerable experience with a range of systems, including the Microsoft Office suite, particularly Outlook, PowerPoint and Excel, I am confident in my computer literacy and my ability to utilise relevant applications to ensure the efficiency of my roles. This includes utilising Microsoft Outlook as an effective organisational tool to communicate appointments to colleagues, as well as arranging meetings and room bookings. As demonstrated in the ten-year success of Lotus Performance Management and prior to that my position with South West Institute of Technology, I am proficient with the Vocational Education and Training sector including its products and services. Confident in my working knowledge of Western Australian Public Sector, I draw on my previous position with Government agencies and the South West Institute of Technology where I displayed my sound understanding of funding and the reporting obligations for traineeships and the required student records.
