Organisation: NSW Police Force
Job Title: Project Officer – Process Improvement
Location: Police Headquarters – Parramatta
Criteria 1 – Demonstrated project and coordination skills and knowledge of project
methodologies
As you will see from my resume, I have significant experience in Business and Project Analysis,
Credit Management and Systems Functional Analysis. In my current role, as a Client Relationship
Officer (Business Analyst) with Fuji Xerox Australia, I coordinate and support process improvement
opportunities, and ensure contract compliance through providing advice, analysis and support in
technical, process, project management and reporting issues.
Working closely with Project Managers, I manage large state and federal government accounts for
the supply of photocopiers and various printing and document management solutions, with
involvement throughout pre and post-sale phases. In the pre-sale and contract agreement phases,
I meet with clients’ ICT and Shared Services areas, analyse their requirements in terms of invoicing
and billing information, then work with Fuji Xerox IT and development areas to ensure that these
requirements are met. Based on the requirements which I gather from the customer, I aid in the
development of key metrics for contract KPI's, collect and analyse data to ascertain whether we
are meeting our KPIs, and identify areas requiring attention.
For example, I am currently working on a project where the Department of Human Services, one
of my major government clients, have identified issues with their invoices. They are receiving
invoices with incorrect pricing, where the charges do not reflect their contract terms, and they are
receiving hard copy invoices when they require invoices via email. Using my effective working
relationships with other stakeholders with key roles in the delivery of the services provided,
including Software Developers, Project Analysts, Systems Experts and client contacts, I am
coordinating a project to address these issues. The project team are now in the final stages of
resolving the problems and improving our processes, and I have scheduled a testing period to
check that the system output is correct. This has been a complex issue to resolve, as it involves
data from two systems; System 21 which holds the invoicing data, and Scan which is the contract
administration system. I have used my skills and capacity to run reports, download data,
synthesise information and report accurately, to support the project team in identifying and
addressing the data errors and system issues.
In addition to client and project team liaison, and supporting the development of solutions, I am
responsible for scheduling, budget management and reporting on all project activity, across a
number of major clients. In order to perform this role to a high standard, I use my extensive
project and coordination skills, plus knowledge of a number of project methodologies. The main
project methodology used in Fuji Xerox Australia is Agile, and we also incorporate some Lean
methodology, focusing on eliminating waste, controlling expenses and ensuring accuracy. I have
also experience of Waterfall, which I used when working with Dell, and am familiar with other key
methodologies, including Prince2.
Overall, I have extensive project skills and knowledge, with demonstrated experience in
supporting process improvement, gained working in a corporate project environment and
providing support to government clients.
