Organisation: Uniting Care
Job Title: Administration Officer
Word Limit: 1 page
Location: Bundaberg
Certificate IV in Business Administration or demonstrated experience to undertake the range of activities required
I have recently enrolled in the Diploma of Business Administration to further my skills in this area. The criterion below outlines my considerable administrative experience and knowledge.
Demonstrated ability to apply professional knowledge or administrative support practices and procedures and to work within the statutory and regulatory requirements relevant to the UnitingCare Community
My current employment as Property Manager and Reception at Raine & Horne Real Estate demonstrates my professional administrative skills and customer service abilities both over the phone and in a face-to-face capacity. Within this role I work within a highly regulated environment ensuring tenants rights’ and wishes are attended to whilst working with the landlord as well, demonstrating my skills working within statutory and regulatory environments. I provide quality administrative support to the Principals of the business and am responsible for taking and receiving phone calls, face-to-face contact with clients, electronic communication, fieldwork and also the setting up and maintenance of procedure manuals and operational checklists. My client-focused approach within my role as Veterinary nurse at Alma Street Veterinary Hospital ensured a professional environment was maintained and clients were looked after effectively. During this role my responsibilities included reception duties in what was also a very demanding and high-paced environment. My position included phone duties, scheduling appointments, preparing accounts, accepting payments and accurately recording and maintaining clinical records and archives.
Sound knowledge of computing concepts and demonstrated ability to use Microsoft Office software, in particular Word and Excel
I have strong skills in computer software including the MS Office suite of programs, trust accounting programs, databases and spread sheets. I have used MS Outlook for the management of my own and others’ diaries and my MS Word skills include the creation and formatting of professional documents, meeting minutes and reports. I have used MS Excel to track my rental properties and in spread sheeting bank reconciliations and reports.
Excellent communication and interpersonal skills including the ability to deal with people at all levels in a variety of situations and to complete accurate records
Over the course of the last 2 years, my communication and negotiation abilities have evolved to become a skill that will be an asset to Uniting Care. On a daily basis I receive communications from tenants regarding maintenance and other issues and I liaise and negotiate with property owners and contractors to solve problems and work towards mutually suitable outcomes. On numerous occasions, I have been required to provide information in relation to tenants not paying their rent on time to the Residential Tenancies Authority, ensuring the information is accurate and that the rights of both tenants and landlords are complied with. I have been involved in mediation with tenants and landlords which have mostly resulted in fair and just outcomes. Tenants and landlords come from a broad range of cultures, backgrounds and socio-economic statuses and I have demonstrated my ability to competently communicate with all people, showing respect and fairness.
Ability to be flexible and proactive in contributing to the effective functioning of a team
My ability to be flexible and proactive in a team environment was best demonstrated in my role at Alma Street Veterinary Hospital. Here I worked as part of a multi-disciplinary team which included qualified Veterinarians, Veterinary Nurses as well as office staff. Teamwork was especially important when assisting Veterinarians during surgical procedures. My role was often to monitor the animal during the procedure to ensure their vital signs were good. If I found a problem, I would immediately report it to the Veterinarian to ensure they could attend to it immediately. As a team, I was involved in numerous successful surgical procedures.
Ability to work within the beliefs, mission, values and policies of UnitingCare Community and adhere to OHS provisions and other relevant legislation
As mentioned within my cover letter, I aspire to very similar values to Uniting Care; of courage, integrity, compassion, respect, community, and growth. I would very much like to contribute to others that may need assistance and would like to give back to my community through my employment. In addition, during my Property Manager roles, I undertook all rental property inspections adhering with the OHS requirements, along with those of manual handling. This was also an area which I studied within my Real Estate Licence Training.
