Organisation: Wide Bay Hospital and Health Service
Job Title: Executive Support Officer
Word Limit: 2 Page Statement of Claims
Location: Bundaberg Hospital
As validated throughout an accomplished career history, including my current success as Loan Writer and Administration Officer with ANZ Mobile Lending, I have been effective in displaying verified skills in all situations, aiming to identify and implement possible improvements and striving to continuously grow my knowledge base. Both my past and current employment roles have relied on my ability to deliver required outcomes within tight timeframes under changing priorities, by drawing on my extensive knowledge and grasp of concepts, and applying these to practical situations.
As a high-level executive support professional, I possess 12 years of invaluable experience working in positions where I have supported senior management, including the coordination of multiple executives concurrently, and I am confident that that I can deliver on the accountabilities that this role entails. With a proven record of accomplishment throughout my career, I demonstrate an exceptional level of competence in areas such as diary and travel management, administrative procedures, stakeholder-focused communication, as well as efficient and confidential support provided to executives. As manifested throughout my career, I am proficient in the Microsoft Office suite, including Excel, Word, Outlook and PowerPoint, in addition to multiple client relationship databases. Priding myself on my high quality of work output through these applications, I am confident in my ability to become competent in other systems with ease.
Demonstrated high success through my strong ability to provide administrative support to senior executive groups in often geographically diverse locations is best verified within my positions at ELGAS and AEC Group. Within my roles as Personal Assistant and Administration Officer, I was influential in the business objectives of tender document preparation. Achieving results in this responsibility, I developed PowerPoint presentations, collated data and completed reports, including integrating the table of contents and performing document binding. Displaying my commitment to this important business deliverable, I would work increased hours leading up to a Government deadline and when required, I would personally hand deliver the tender application document to the respective office or Government department. The outcomes of my performance in providing support was that I received regular recognition for my professional drive and ensured that management had confidence in my support of ensuring that stakeholder requirements were consistently exceeded.
Proven within my positions where I have been accountable for providing administrative support, I have demonstrated my ability to operate in an independent setting, whilst adhering to established frameworks and guidelines. Displaying excellent organisation and planning skills, I manage personal workloads within demanding environments with critical, strict and conflicting priorities. Possessing polished time management and organisation skills, I attribute my career success to my capacity to set work priorities and manage schedules according to deadlines. Having undertaken multiple financial responsibilities with past positions, I am confident in efficiently managing often-conflicting service delivery expectations. During my role at Kepnock Grove, I successfully created a system of personally bringing forward set deadlines that allowed tasks to be completed ahead of time. Practising this effective time management and organisation skill, I was able to facilitate a greater capacity to take on other duties to assist the executive team in managing the delivery of key business projects. Working in committed collaboration with all stakeholders, I embraced the professional growth and mentoring that was provided to be within this organisation.
An open and effective communicator, I am driven to provide clear information to my colleagues regarding completing tasks to deadlines, as well as my time availability. My organised approach in any environment makes me accessible to colleagues and assists me to monitor personal workload deadlines. Performing in my position at AEC Group, I employed constant communication of varying methods with a diverse range of stakeholders. Within this position, I was responsible for the effective communication with and on behalf of the senior executives. Possessing an ability to tailor my communication to suit my audience, I was successful in delivering key messages to stakeholders on management’s behalf. Further demonstrating my ability to interact with intent to achieve success, I was successful in conversing operational and sensitive matters with not only the two local Directors, but additionally with the Chief Executive Officer who was permanently located remotely in Townsville. Through the high-level results that I achieved within this role, I was entrusted by the Chief Executive Officer to remotely manage all correspondence, diary and travel management, as well as the scheduling of meetings on his behalf. In regard to my strong management skills, I was acknowledged for my capabilities and abilities to maintain operations within my direct Manager’s position during leaves of absence. Throughout these opportunities, I have proven influential in staff conflict resolution, the organisation of external contractors for work, and collaboration with other departments in a cohesive and inclusive manner.
Planning, directing and managing administrative activities with ANZ Mobile Lending over the last two years, I have displayed my ability to embrace strategy, manage personnel and build key relationships, in addition to creating and delivering reporting requirements to executive board members. As a goal-oriented professional, I have been influential in assisting ANZ Mobile Lending to maximise efficiency and achieve sustainable growth. Within my position as Loan Writer and Administrative Officer, I provide customers with an experience of best practice that upholds the reputation of the company. As an example of this, I act as a negotiation point between Assessors and potential customers, drawing on my strengths in problem solving to reach mutual resolution. Through my ability to negotiate terms or similar matters, it is critical that I have a comprehensive knowledge of internal policy and legislation prior to recommending any financial advice to either the Assessor or the client. On regular occasions, I submit loan applications that are at times declined by the Assessor for one or more reasons. Reviewing the feedback, I will refer to my knowledge and undertake additional research in order to confirm alternative options that I can suggest. Once I have identified a potential solution, I engage with the Assessor to begin negotiations regarding matters such as low documentation or insufficient employment history. As a result of my capabilities within this function of my role, I have successfully assisted clients in obtaining their desired outcome, whilst adhering to all relevant policies and protocols.
Possessing the proven ability to exceed deadlines and self-manage workloads, I was highly successful in my position with AEC Group where I worked autonomously with a commitment to flexibility in constantly changing team priorities. Within this position, I collaborated with and supported over 15 staff members from varying departments to deliver on the Economics Team’s objective of tender submissions. In addition, with the geographically dispersed senior executive team, I was frequently working automosly when issues would arise. Confident in my knowledge of operational expectations, including internal policies, I was awarded with approval to utilise discretion in the absence of key decision makers. The outcome of this allowed me to focus on productive outcomes for the senior executive team through the ability to close-off on appropriate matters more efficiently.
With a natural ability to establish rapport with a diverse range of clients, I have provided a service that is both personalised and respectful. In addition, I am a target-driven professional with capabilities to increase a company’s productivity, as well as coordination to ensure efficiency of a wide range of operational objectives. Possessing substantial and successful experience in a variety of sectors, I am confident to work within any changing environment and thrive in challenging situations where my performance directly influences the bottom line.